Michael Dell has gone back to Dell to solve its problems. The problems are usually described as customer service but that the techs I asked pointed me to faulty equipment being produced and customer service problems are really customers with faulty product overwhelm the system.
- "The Apple model" – make sure it works simply and easily – and then you hardly need customer service. You will wind up with a deserved reputation as the "consumer company"
- 'The Dell model" – make it cheap and sloppy and sell overpriced warranties because the customer will need them.
Anyway I spent a whole lot of time looking at Dell stock – and then the Dell problem fell in my lap. I wound up in the customer service vortex – and it was caused by a computer with technically inadequate cooling.
The computer is faulty. The fault is described in no less a source than Wikipedia as the design fault with my computer.
Dell attempted to extort (illegal) warranty fees out of me. The fees are illegal because
Anyway – rather than spend more time researching Dell stock – I am conducting a social experiment in analysing Dell. I am going to sue them for breach of Australian statutory warranty – for the faulty equipment that they are knowingly selling.
It’s a small-claims process so it will probably take only three hours of my time. And I don’t have to go very far out of my way – I can file in the local court which is – would you believe – in
As most of this is going to wind up being computer-technical (and not of much interest to my general readers) I have started another blog.
I will report back on this blog only on the basis that the results have investment implications.
But if you want to follow the saga you can do so here.